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EXCHANGE AND CANCELLATION POLICY

Exchange Policy:
  • Conditions for Exchange : We accept exchanges within 3 days of purchase.
  • Eligibility : Items must be unworn, unwashed, and in their original condition with tags attached.
  • Exchange Process : Customers should contact our customer service team at tushtipushtihelpdesk@gmail.com to initiate an exchange.
  • Exchange Options : Customers can exchange any product available in the clothing section of the website.
  • Return Shipping : Customers are responsible for return shipping costs unless the exchange is due to a manufacturing defect or error on our part.
  • Refunds : We do not have any refund policy.
  • Exchange Frequency : An order can be exchanged only ONCE. If the customer is not satisfied with the received product, we cannot exchange it again.                                                                                                      
Note : If the order (Prepaid/ COD) is unaccepted by the customer for any reason, the customer is obligated to cover the shipping charges, amounting to Rs.100


Cancellation Policy :

  • Cancellation Window : Orders can be cancelled within 3 hours of purchase.
  • Cancellation Process : Customers should contact our customer service team at tushtipushtihelpdesk@gmail.com to request cancellation.
  • Refunds : A full refund will be issued for prepaid cancelled orders if the cancellation request is made within the specified window.
  • Cancellation After Shipping : Orders cannot be cancelled once they have been shipped. In this case, customers can follow the exchange policy outlined above.


Additional Notes :

  • We reserve the right to refuse exchanges or cancellations that do not meet the outlined conditions.
  • Custom or personalized items may not be eligible for exchange or cancellation unless there is a manufacturing defect or error.
  • Customers should inspect their items upon delivery and report any issues within 3 days for resolution.
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