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FAQ'S

Frequently Asked Questions (FAQs)

1. How can I place an order?

To place an order, simply browse our website, select the products you wish to purchase, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete the order.

2. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways. You can see the available options at checkout.

3. How long will it take to receive my order?

We aim to process and ship orders within 24 hours. Delivery times may vary depending on your location and the shipping method selected at checkout.

4. What is your return and exchange policy?

We do not offer returns or refunds. However, we accept exchanges within 3 days of purchase for unworn, unwashed items with tags attached. Please refer to our Returns & Exchanges Policy for detailed instructions.

5. What should I do if I receive a defective or incorrect item?

If you receive a defective or incorrect item, please contact our customer service team immediately with your order number and details of the issue. We will provide further assistance and arrange for a replacement if necessary.

8. Can I cancel or modify my order after it has been placed?

We strive to process orders quickly, so we recommend contacting us as soon as possible if you need to cancel or modify your order. However, we cannot guarantee changes once an order has been processed. Please reach out to our customer service team for assistance.

9. How can I contact customer support?

You can reach our customer support team via email at tushtipushtihelpdesk@gmail.com. Our team is available from Monday to Friday (11 AM to 6 PM) to assist you with any questions or concerns you may have.

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